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Return & Refund Policy

Last update Date: October 5, 2025
Website: https://revix.online
Brand: REVIX
Location: Lucknow, Uttar Pradesh, India
Email: ayansiddiqui8608@gmail.com
Phone: +91 9305896205

1. Introduction

At REVIX, we prioritize customer satisfaction. This Exchange Policy explains the procedures and conditions under which customers can exchange products purchased from our website.

Please read this policy carefully before placing an order.

2. Why We Do Not Accept Returns or Refunds

REVIX does not accept returns because we aim to maintain the highest standards of hygiene, quality, and product integrity. By offering exchanges instead of returns, we ensure:

  • Customers always receive a verified, high-quality product.

  • The risk of damage or misuse is minimized.

  • A transparent and professional process where defective, damaged, or incorrect items are promptly replaced.

This approach allows us to focus on providing the best service and product experience for every customer.

3. Eligibility for Exchange

You can request an exchange if:

  • The product is defective, damaged, or incorrect.

  • The product does not match the description on our website.

  • You wish to exchange for a different color, size, or category.

  • The exchange request is made within 7 days of receiving the product.

Non-exchangeable items:

  • Items marked as final sale

  • Gift cards

  • Products that have been used, washed, or altered

4. Order Verification and Exchange Process

  • All orders from REVIX are packed in front of camera for transparency.

  • If a customer requests an exchange, our team will verify the returned item.

  • Verification ensures that the product is defective, damaged, or was sent incorrectly.

  • Only after verification confirms an issue, the exchange will be processed.

  • Customers can request exchanges via email (ayansiddiqui8608@gmail.com) or WhatsApp.

  • All items sent for exchange must be in original packaging with tags intact.

  • After verification, the replacement product will be dispatched to the customer.

5. Shipping for Exchanges

  • Exchanges will be processed via Shiprocket or another designated courier.

  • Customers are responsible for shipping costs unless the product is defective or damaged.

  • Ensure that the shipment is trackable. REVIX is not responsible for lost shipments due to untraceable shipping.

6. Delayed Exchanges

  • If an exchange is delayed due to courier issues or stock unavailability, we will inform the customer via email or WhatsApp.

  • We aim to resolve all delayed exchanges within 10 additional business days.

7. Contact Information

For any questions or assistance regarding exchanges, contact:

REVIX Customer Support
Email: ayansiddiqui8608@gmail.com
Phone: +91 9305896205
Hours: Monday to Saturday, 10:00 AM – 7:00 PM IST

© 2025 REVIX. All Rights Reserved.
This Exchange Policy ensures a transparent and professional process for all customers, covering defective, damaged, or incorrect products, as well as exchanges for different colors, sizes, or categories. Refunds and returns are not provided.

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